Privacy Policy
Last updated: August 2026
1. Introduction
HealthSure SA ("we", "us", or "our") is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and all applicable South African legislation. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our services, including our Facebook Lead Ads and Instant Forms.
2. Information We Collect
When you submit an enquiry through our lead forms, we may collect the following personal information:
- Full name
- Phone number
- Email address
- Province or city of residence
- Cover preferences (e.g., individual, couple, or family cover)
- Type of cover interest (e.g., day-to-day, hospital, or both)
We do not collect sensitive health information, insurance policy numbers, financial account details, or government-issued identification numbers through our lead forms.
3. Purpose of Collection
We collect your personal information for the following purposes:
- To contact you regarding medical insurance options that may suit your needs
- To provide you with a personalised quote
- To connect you with a licensed insurance intermediary or Financial Services Provider (FSP)
- To improve our services and advertising effectiveness
4. Consent
By submitting your details through our lead form, you provide your express consent for us and our authorised partners to contact you via phone, email, SMS, or WhatsApp regarding medical insurance products. You may withdraw your consent at any time by contacting us at the details provided below.
5. Sharing of Information
Your personal information may be shared with our authorised insurance partners and licensed Financial Services Providers for the sole purpose of providing you with a medical insurance quote and facilitating your application. We do not sell your personal information to third parties for marketing purposes unrelated to the services you have enquired about.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, destruction, or alteration. Your data is stored securely and access is restricted to authorised personnel only.
7. Data Retention
We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Lead data that does not result in an active policy is deleted within 12 months of collection.
8. Your Rights
Under POPIA, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate personal information
- Request deletion of your personal information
- Object to the processing of your personal information
- Withdraw your consent at any time
- Lodge a complaint with the Information Regulator
9. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your rights, or want to withdraw consent, please contact us at:
Email: privacy@healthsure.co.za
Phone: 010 XXX XXXX
10. Demarcation Disclaimer
HealthSure SA is a medical insurance product underwritten by a licensed insurer and administered by a licensed Financial Services Provider. This is NOT a medical aid scheme. This product is not the same as, nor is it a substitute for, a medical scheme. It is a short-term insurance product designed to cover specific healthcare events as defined in the policy wording.